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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Exoticsinks.com. The collective work includes works that are licensed to Exoticsinks.com. Copyright 2003, Exoticsinks.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Exoticsinks.com or purchasing Exoticsinks.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Exoticsinks.com or to purchase Exoticsinks.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Exoticsinks.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Exoticsinks.com used in the site are trademarks or registered trademarks of Exoticsinks.com
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Exoticsinks.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Exoticsinks.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Exoticsinks.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Exoticsinks.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Exoticsinks.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Exoticsinks.com product is mistakenly listed at an incorrect price, Exoticsinks.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Exoticsinks.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Exoticsinks.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Exoticsinks.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Exoticsinks.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Exoticsinks.com.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Exoticsinks.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Exoticsinks.com products) must be commenced within one (1) year after the claim or cause of action arises. Exoticsinks.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Exoticsinks.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Exoticsinks.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Exoticsinks.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Exoticsinks.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Exoticsinks.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Exoticsinks.com in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Exoticsinks.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Exoticsinks.com may link to sites operated by third parties. However, even if the third party is affiliated with Exoticsinks.com, Exoticsinks.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Exoticsinks.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Exoticsinks.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Shipping and Returns |
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| The item I ordered does not fit. |
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Exoticsinks makes the best effort to provide all the information necessary to allow
you to determine the correct fitment of the product for your
application. Please use this information to verify proper fitment
before placing your order. If there is insufficient information on our
website, please contact us and we will provide such information or
direct you to where you may obtain it. If a product is purchased, does
not fit the application, and you wish to return it, you would need to
follow the policies and procedures for a return of that item. If the
item is returnable, the restocking fee will apply. |
| I'm looking for more information about the Free Shipping offer. |
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Periodically
we offer free shipping promotions. Free Shipping is offered on orders
over $1000. Please to call before or after placing the order to be
eligible for this promotion. All Free Shipping offers are for Ground
shipping only by our choice of carrier to destinations within the
continental United States. We cannot apply a credit toward a faster
shipping method. We reserve the right to terminate this and any other
promotion without prior notice. |
| When will my order ship? |
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Due
to the wide range of product options and finishes many items are made
to order by the manufacturers. Please see each individual item page
for more information on the availability of each item. Some items will
not show availability because it will vary for the various options. In
those cases, you will receive a follow-up email within 48-hours to
advise of the availability status. Please keep in mind that some items
may take over four weeks to ship. After placing your order, you may
click the "My Account"
link at the upper right hand side of our site to track the status of
your order. You will receive a shipment confirmation when your order
has shipped and tracking information within 24-48 hours of shipment.
Please call our customer service department at 1-800-600-7210 or
contact us by email (click here) to obtain to obtain further information. |
| Do you only ship complete orders? |
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Due
to varying lead times from different manufactures, product may arrive
at our warehouse days apart. When items to complete an order are due
in to our warehouse less than a week apart, your order may be held and
shipped together. When products are due in to our warehouse more than
a week apart a partial order may be shipped and the remainder of the
order will be shipped as it arrives. |
| My order never arrived. |
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Click the "My Account"
link at the upper right hand side of our site to track your order
status. Be sure that all of the items in your order have shipped
already. If you order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered. If your
packages each show a status of "delivered", please contact customer
service for assistance by email or by phone at 1-800-600-7210. |
| I want to cancel my order. |
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Your order may be edited or cancelled by clicking the "My Account"
link at the top of our site anytime prior to being processed by our
staff. Your credit card will only be billed when your order is
processed. Orders which have not been shipped may be cancelled and
shall not be subject to a restocking fee. Orders will not be cancelled
once the merchandise has shipped, and shall be treated as a return. |
| An item is missing from my shipment. |
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Click the "My Account"
link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the
shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please confirm that the items
believed to be missing were indeed part of the items you purchased by
looking on the "Items Included" tab on the individual product page. If
there still seems to be an item missing from your order, please contact
customer service for assistance by email. |
| I received a defective or damaged item. |
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Damaged
or defective items must be reported to us within 72 hours of receiving
your order. We can not accept returns for damaged or defective items
not reported within 72 hours of customer receiving shipment. Always
inspect your products for concealed damages. Damages must be reported
immediately. Please call our customer service department at
1-800-600-7210 or contact us by email (click here)
to obtain an RMA number prior to returning the merchandise. Item must
be returned with original box, packing material, manufacturers'
paperwork and be in sellable condition. Product with any signs of
installation shall not be accepted under any
circumstances. In cases where the damage may have resulted during
shipping, the shipper may require an investigation prior to settling a
claim. Please retain all packaging materials, and product invoice for
these purposes.
Return merchandise with RMA number clearly printed on the outside of the box and a copy of the Return Authorization to:
Exoticsinks.com
Returns Department
10161 University Blvd. #125
Orlando, FL 32817
USA
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| My product is missing parts. |
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Click the "My Account"
link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the
shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please confirm that the parts
believed to be missing were indeed part of the items you purchased by
looking on the "Items Included" tab on the individual product page. If
there still seems to be an part missing from your order, please contact
customer service for assistance by email. |
| Can I return an item? |
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Items
purchased at Exoticsinks.com will gladly be accepted for return
unless the items' product pages specifically state the items may not be
returned. Items accepted for return are subject to a 25% restocking
fee. All shipping charges for the item shall be pre-paid by the sender.
If a "free shipping" promotion was offered on the item, then the amount
of the shipping charge for that item will be deducted from the credit.
Please call our customer service department at 1-800-600-7210 or
contact us by email (click here)
within 30 days of receiving your order to obtain an RMA number prior to
sending the merchandise. No items will be accepted without an RMA
number. Item must be returned with original box, packing material,
manufacturers' paperwork and be in sellable condition. No product shall be accepted with any signs of installation.
It may take 60 days or more to process credits. Additionally, Exoticsinks reserves the right to issue a store gift certificate
in lieu of a refund to be determined during the return authorization
process. Products may not be returned if we are not contacted within 30 days of recieving your order.
Return merchandise with RMA number clearly printed on the outside of the box and a copy of the "Return Authorization" inside the package to:
Exoticsinks.com
10161 University Blvd. #125
Orlando, FL 32817
USA
Please see our Terms & Conditions for more information. |
| I received the wrong product. |
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If
you feel that you have received the wrong product, please contact
customer service within 72 hours of receiving the product at 1-800-600-7210 or contact us by email (click here)
to obtain an RMA number prior to returning the merchandise. No items
will be accepted without an RMA number. Item must be returned with
original box, packing material, manufacturers' paperwork and be in
sellable condition. Product with any signs of installation shall not be accepted under any circumstances.
Return merchandise with RMA number clearly printed on the outside of the box and a copy of the Return Authorization to:
Exoticsinks.com
Returns Department
10151 University Blvd. #125
Orlando, FL 32817
USA |
| What if the item I sent cannot be returned? |
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If
we receive an package without an RMA number clearly printed on the
outside, the package may be rejected at which point the shipper will
determine what they do with the package. We may not issue credit if
product is not received in the conditions outlined in our policies such
as but not limited to: parts missing, missing or damaged original
cartons or packaging, missing packing materials, instructions or
warranty papers missing or damaged, product shows signs of
installation, or product is not otherwise re-sellable. All the listed
conditions may not apply to your case depending on an agreement made
with our customer service department. Be sure these conditions are
outlined in the "Return Authorization" letter which should be included
in the package. If the item received by our Returns department does not
meet the outlined conditions, our Returns department will notify you
via e-mail and Exoticsinks.com shall not be responsible for
sending the package back to you, the customer. |
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